Skip to content
Sherpa_500px-1

 

    Introducing:
    The Everest Driver
    Loyalty Program

    Work your way up to the Summit, unlocking exclusive benefits and rewards along the way.

    Your Everest is waiting...

    Deliver and earn more than just cash with Sherpa's Driver Loyalty Program. We've built this program to further reward the hardworking and committed members of our Sherpa Driver Community - the more you deliver, the greater the benefits.

     
    Women who has become a Sherpa Driver and earning points for dropping off her parcel on a delivery job to earn rewards
    sherpa
    Earn points with each successful delivery
    For every successful delivery you complete in the Sherpa App, you earn points. Depending on where you're driving, the points awarded per delivery will vary - learn more.
    sherpa
    Deliver a great customer experience
    In addition to your points earned, your driver rating, unassignment rate, and warnings will be considered when awarding a tier at the end of each 3-month period.
    sherpa
    Unlock your rewards and benefits
    Every 3-months, your points are tallied and a tier is awarded. You'll continue to enjoy your rewards and benefits until the end of the following 3-month period.

    Reach milestones as you ascend the mountain!

    Tiers are awarded in 3-month intervals i.e. your points reset to 0 at the start of each quarter. So make sure you don't set up camp and get too comfortable... we all know the view is better from the top.

     
    Sherpa delivery drivers Loyalty Program Basecamp: image of star rating

    Base Camp

    Tier 3 Mountaineer

    Our rookies. Usually the new Sherpa's finding their feet, or the very casual worker.

    Base Camp Qualifiers
    0 – 249 points, > 5% late rate

    Sherpa Rewards Altitude

    Altitude

    Tier 3 Mountaineer

    The regulars. These guys have been out on the road keeping customers happy for a while now.

    Altitude Qualifiers:
    250 – 749 points, 3% unassignment, 4.5 star rating, 2 warnings, 3.1% – 5% late rate

    Sherpa Rewards Summit

    Summit

    Tier 1 Mountaineer

    The maestros. These guys are out delivering exceptional experiences regularly.

    Summit Qualifiers:
    750 + points, 1% unassignment, 4.7 star rating, 1 warning, 0% – 3% late rate

    How are my points calculated?

    The number of points awarded per successful* delivery varies between cities. This is to ensure that the progression through tiers and access to rewards is equal for those drivers in cities where our delivery volumes are lower.

    Point multiplier per city:

     

    2x

     

    3x

     

    5x

    Adelaide
    		  
    Albury-Wodonga
    		  
    Brisbane
    		  
    Cairns
    		  
    Canberra
    		  
    Geelong
    		  
    Gold Coast
    		  
    Gosford  

     

    Hobart
    		  
    Launceston
    		  
    Melbourne
    		  
    Newcastle
    		  
    Perth
    		  
    Sunshine Coast
    		  
    Sydney
    		  
    Wollongong  

     

    Point multiplier per vehicle type:
    reward_bike 2x for Motorbikes
    reward_car 1x for all other vehicle types

    i.e. In a motorbike – 2 deliveries in Sydney = 8 points, 2 deliveries in Brisbane = 12 points, 2 deliveries in Hobart = 20 points
    In a car/wagon/ute/van – 2 deliveries in Sydney = 4 points, 2 deliveries in Brisbane = 6 points, 2 deliveries in Hobart = 10 points

    We’ve got some great rewards lined up for you

    We’re forming partnerships with brands that we believe can bring great value to you, both on and off the road. Some of whom are business partners wanting to pass on their additional thanks for all your hard work, too.

     

    We’ll continue to roll out specific details of new partnerships as they’re formed.

    Tier-based access to benefits and rewards

    We’re forming partnerships with brands that we believe can bring great value to you, both on and off the road. Some of whom are business partners wanting to pass on their additional thanks for all your hard work, too.

     

    Sherpa Rewards Base Camp

    Base Camp
    Tier 3

    Sherpa Rewards Altitude

    Altitude
    Tier 2

    Sherpa Rewards Summit

    Summit
    Tier 1
    15/7 chat, phone & email support
     
     
     
    Future jobs
     
     
     
    Event day Slots 3 2 1
    Bulk runs 3 2 1
    Apple partner benefits
     
     
     
    Access All Areas Training Save $10 Save $10 Save $10

    Order of Priority   All tiers have access to these benefits, but higher tiers have the opportunity to access them first.

    As we build out the Loyalty Program, we’ll continue to introduce further benefits and rewards. Rewards may be subject to change.

     

    * A successful delivery is defined as a job that is; delivered within the specified time frame, has not had a price adjustment, and has followed Sherpa's delivery guidelines. Return deliveries can also earn points as long as they are returned within the original delivery timeframe. E.g. If the original delivery was a 2-hour delivery, the job must be returned within 2 hours of you being unable to deliver it.